Credit Guide – Credit Contract/Consumer Lease
F&I MANAGEMENT PTY LTD TRADING AS WESTCORP CAPITAL
ABN58 074 537 036 ACL: 378293 | UNIT 6, 205 ALEXANDER ROAD, BELMONT WA 6104
CLOVELAND PTY LTD TRADING AS MARINE FINANCE AND INSURANCE AUSTRALIA
ABN 97 124 178 034 Level 36, 71 Eagle street, Brisbane Qld 4000
What is a credit guide?
A Credit Guide sets out important information about the services that we provide as a licensee broker, any fees and commission payable to us, our responsible lending obligations and our internal and external dispute resolution procedures and how you can access them.
We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent that we are likely to provide credit assistance to you.
What is credit assistance?
We provide credit assistance when we:
Who will provide me with credit assistance?
Your credit assistance will be provided by Cloveland Pty ltd, Authorised Credit Representative 410067 of F&I Management Pty ltd, ACL 378293. Your Representative is located at Level 36, 71 Eagle street, Brisbane Qld 4000 and is authorised by F&I Management Pty ltd to engage in credit activities other than as a credit provider.
Which credit providers do we utilise when providing credit assistance?
We source credit products from a limited number of banks, lenders and other credit providers. At present, we can write loans with the following banks, lenders and other credit providers:
How will I pay for the credit assistance provided?
The actual fee depends on the extent of work we need to undertake on your behalf but will not exceed $990.00(including GST). The actual amount will be confirmed in the credit proposal we present to you prior to your acceptance of the credit we have obtained. This fee will be payable at the time the funds are released by the credit provider. No fee is charged if you do not accept the credit proposal.
We will provide you with a credit quote containing details of our fees and any payments made to us by credit providers before we provide you with credit assistance.
What information is required to receive credit assistance?
Before we provide you with credit assistance, we are required to complete a Preliminary Assessment. This preliminary assessment makes enquiries about:
We may also request documentation in order to verify the information contained in the preliminary assessment, such as pay slips, letter of employment and bank statements.
What information is kept on my credit file and can I examine my file?
We maintain a record of your personal profile including details gathered as part of our preliminary assessment.
You are entitled to request a copy of our Preliminary Assessment, and we must give you a copy if requested. There is no charge for requesting or receiving a copy of the Preliminary Assessment:
We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information.
Are commissions, fees or other benefits paid to F&I Management Pty ltd by the credit provider?
When we provide you with credit assistance, we (or our directors, employees and authorised credit representatives) receive commissions from the credit providers involved. We may receive the following commissions when we provide credit assistance to you:
We can provide, on request, a reasonable estimate of the commission, fees and benefits and how they are calculated.
Are commissions paid by F&I Management Pty ltd to other parties?
We may pay a referral fee to people or organisations that refer clients to us who receive credit assistance from F&I Management Pty ltd. All amounts paid to the referrer are from F&I Management Pty ltd’s share of the commission and benefits. You won’t pay any additional amount if we pay a referral fee. A referral fee is only paid to the referrer by F&I Management Pty ltd on settlement of a loan. We can provide, on request, a reasonable estimate of the commission and how it is calculated.
What is a suitability assessment?
By law, we must not provide you with credit assistance if the credit contract is unsuitable for you. If unsuitable, we cannot:
When is a credit contract unsuitable?
A credit contract will be unsuitable if:
We want to ensure that the credit products you select with us are not unsuitable for your needs. Because of this, it is important that you openly and honestly discuss with us your requirements, objectives, preferences, financial situation and repayment capacity.
What should I do if I have a complaint about my Representative?
If you have a complaint or concern about the service provided to you by your Authorised Credit Representative, please contact their Complaints Resolution Manager. As part of the Internal Dispute Resolution policy they will investigate the matter and endeavour to address it as quickly as possible.
Complaints Resolution Manager for Cloveland Pty ltd
Level 36, 71 Eagle street, Brisbane Qld 4000
Ph 1300761638 Email: cameron@mfia.com.au
The aim is to completely resolve any issues you raise. If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with you can refer your complaint to an independent External Dispute Resolution Scheme. Your Representative belongs to the following external, independent dispute resolution scheme, which can be contacted as follows:
Credit Ombudsman Service Ltd
Case Management Team
C/- Credit Ombudsman Service
PO Box A252
SYDNEY SOUTH NSW 1235
Ph: 1800 138 422
Fax: (02) 9273 8440
Web: www.cosl.com.au
A copy of COSL’s dispute resolution policy is available at www.cosl.com.au or by request to your Representative.
What should I do if I have a complaint about the Credit Licensee?
If you have a complaint or concern about the service provided to you by the licensee, please contact their Complaints Resolution Manager. As part of the Internal Dispute Resolution policy they will investigate the matter and endeavour to address it as quickly as possible.
Complaints Resolution Manager for F&I Management Pty ltd
Unit 6, 205 Alexander Road, Belmont WA 6104
Ph 08 9373 1555 Email: gill@westcorp.com.au
Our aim is to completely resolve any issues you raise. If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with you can refer your complaint to an independent External Dispute Resolution Scheme. We belong to the following external, independent dispute resolution scheme, which can be contacted as follows:
Credit Ombudsman Service Ltd
Case Management Team
C/- Credit Ombudsman Service
PO Box A252
SYDNEY SOUTH NSW 1235
Ph: 1800 138 422
Fax: (02) 9273 8440
Web: www.cosl.com.au
A copy of COSL’s dispute resolution policy is available at www.cosl.com.au or by request to F&I Management Pty
PRIVACY POLICY
Our Commitment
At F&I Management Pty Ltd and Cloveland Pty Ltd(“the Company”), we recognise that your privacy is important.
We are bound by, and committed to supporting, the National Privacy Principles (NPP) set out in the Privacy Amendment (Private Sector) Act 2001. The information set out below is largely a summary of our obligations under the NPP.
Use and Disclosure
We are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you. In addition, our ability to provide you with comprehensive financial advice and services is dependent on us obtaining certain personal information about you, which may include:
Legal requirements: We will destroy or de-identify your personal information when it is no longer required.
Access and Correction
You may access the personal information we retain and request corrections. This right of access is subject to some exceptions allowed by law.
We will not provide you access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
The Company reserves the right to charge a fee for searching for and providing access to your personal information. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal.
We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependant to a large degree on the information you provide and you should advise us if there are any errors in your personal information.
Privacy Complaints
If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods contained in this policy statement and request that your complaint be directed to the Privacy Officer. Your complaint will be considered within seven days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.
Openness
We may use and disclose personal information for the purposes for which it was provided or secondary purposes in circumstances where you would reasonably expect such use or disclosure.
The Company may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you. You may, by contacting us by any of the methods detailed in this policy statement, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
Collection
Our main purposes for collecting personal information are to facilitate enrolment in our courses or advise of future courses and to update our records. At or before the time we collect personal information from you we will take reasonable steps to inform you why we are collecting that personal information, who else we might disclose that personal information to and what may happen if you do not provide personal information to us.
Data Security
We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification or disclosure. We will not retain any of your information for any longer than it is required by us, except to satisfy statutory requirements of the Act.
We may disclose personal information to third parties or external contractors carrying out functions and duties for and on behalf of the Company. It is a condition of our agreement with each of our external contractors that they adopt and adhere to this privacy policy.
The information we collect from you may also be disclosed to third parties if the disclosure is required by or permitted by law.
In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
Identifiers
In some circumstances we are required to collect corporate identifiers, for example, Credit Card details. We will not use or disclose this information other than when required to do so by law or, or when consented to by you.
Anonymity
You may deal with us anonymously where it is lawful, practicable and reasonable to do so.
Sensitive Information
Without your consent, we will not collect sensitive information about you. Exceptions to this include where the information is required by law, or for the establishment, exercise or defence of a legal claim.
Contact Details
Privacy Officer: GillOrly
PO Box Address: 
Address: Unit 6, 205 Alexander Road, Belmont WA 6104
Telephone: 08 9373 1555
Facsimile: 08 9373 1552
Email: gill@westcorp.com.au
Privacy Officer: Cameron Inman
PO Box Address:
Address: 15/459 Tufnell Road, Banyo QLD 4014
Telephone: 1300 00 MFIA
Facsimile: 1300 761 639
Email: cameron@mfiagroup.com.au
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